Имя | Assylbek |
Контакты | Доступны бесплатно после регистрации или входа |
Общая информация
|
Город проживания | Алматы |
Заработная плата | По договоренности |
График работы | Полный рабочий день |
Образование |
Высшее |
Опыт работы | 9 лет 11 месяцев |
Пол | Мужской |
Возраст | 37 лет (8 июля 1987) |
Опыт работы
|
Период работы | июль 2014 — февраль 2015 (8 месяцев) |
Должность | IT Infrastructure Manager for Central Asia |
Компания | SANOFI |
Обязанности | • Management of IT Infrastructure and IT Services in the region of Central Asia and Caucasus.
• Improvement and management of Infrastructure, Hardware, Security and Services.
• Business partner for infrastructure and services related projects and cost saving improvements.
• Mentoring and supervision for onsite IT managers in the region of Central Asia and Caucasus.
• Significant improvement of IT Services within Global teams cooperation and Eurasian teams.
• Reason for leaving company: global Eurasian IT restructuring and IT staff reduction, moving to outsourcing model services and global services. |
|
Период работы | январь 2013 — июль 2014 (1 год 7 месяцев) |
Должность | Senior IT Infrastructure Analyst / IT Infrastructure Support Analyst |
Компания | NC Production Operations Company B.V. |
Обязанности | Senior IT Infrastructure Analyst
• Project management for internal data centers and back-end refreshment programs.
• Mentoring and supervision of junior engineers inside server operations team.
• IT/IM business process improvement within Operation level agreements and Service level agreements between Venture companies.
• Intensive collaborative work with Site Assurance team for improvement of IT/IM business processes and procedures.
• Integration within Venture IT support teams for managing x3 different and dependent infrastructure environment.
IT Infrastructure Support Analyst
• Servers and data back-end infrastructure support for Venture companies (over 4000+ internal customers).
• Projecting of internal small data centers and management with proper processes.
• Incident, problem, configuration and change management processes, continuity and DR plans.
• Providing 2nd and 3rd line support for Incidents escalated by Service Desk.
• Integration with Global external support teams (T-Systems, HP, AT&T). |
|
Период работы | ноябрь 2011 — январь 2013 (1 год 3 месяца) |
Должность | Managing Director (Founder) |
Компания | COMPUSERVICE |
Обязанности | • Foundation company: active direct sales, marketing research, internet marketing.
• Improving sales within a year for 46% percent and successful sales of company.
• Dealing with CEO, CFO, CTO, CIO on negotiating and contract sign process.
• Managing IT outsourcing services for Oil and Gas companies.
• IT integration and implementation projects for small and medium size companies. |
|
Период работы | апрель 2008 — октябрь 2011 (3 года 7 месяцев) |
Должность | Senior HR Systems Support Advisor / Senior ICT Services Engineer / ICT Support Engineer 2nd line |
Компания | AGIP KCO B. V. |
Обязанности | Senior HR Systems Support Advisor
• Management and support for HR Data System (100+ internal customers).
• Participation and support of HR Data process management.
• Company organizational structure system implementation (HR and ICT project).
• Management and support of business reporting systems.
• Data extraction from database for business reporting needs.
Senior ICT Services Engineer
• Supervision for Service desk responsibilities of small sites (3 sites with over 900+ employees in total).
• Resolution of escalated problematic cases and VIP (Top management) support.
• Mentoring and support of Junior ICT Services Engineers and new hires to Service Desk.
• Active project participation and close work with contractor companies and partners.
• Implementation of TOPdesk ticketing modular system for whole ICT department (over 150+).
ICT Support Engineer 2nd line
• 1st and 2nd line support and incident resolution (remotely and onsite).
• Service desk support for over 3000+ internal customers based on ITIL v3 methodology.
• Enterprise level mail, file, backup and restore, documenting, printing, business applications, mobile and videoconferencing systems support.
• Business trips to Europe and Kazakhstan to support setup service desk for new sites and knowledge exchange with existing sites.
• Support and participation for innovative ICT projects. |
|
Период работы | июль 2005 — апрель 2008 (2 года 10 месяцев) |
Должность | IT System Administrator |
Компания | SAZANKURAK / RK TELECOM / PRONET GROUP WEST / IMPULSE |
Обязанности | • Helpdesk support and service.
• Server management: File and Mail servers.
• Production onshore site support (helpdesk and computer management).
• Computer networking management and support.
• Print and copy machine management and support. |
Образование
|
Образование | Высшее |
Окончание | 2010 год |
Учебное заведение | Atyrau State University named after Dosmukhamedov Kh. |
Специальность | Management & Economics |
Дополнительная информация
|
Иностранные языки | Английский (Свободный), Русский (Свободный) |
Водительские права | Категория B |
Владение компьютером | Эксперт |
Курсы и тренинги | Certifications
• ITIL Foundation V3 Loyalist Certification Services License 968856 (August 2013)
• Project Delivery Framework Shell Open University License 00011797 (August 2013)
• Project Management: Managing Projects The George Washington University School of Business (October 2013)
Courses
• MS 2400: Implementing and Managing a Microsoft Exchange Server 2003, 25-Dec-2009, 5 days
• ITIL Foundation, 11-Jul-2009, 3 days
• Maintaining a Microsoft Windows Server 2003 (MS 2275) Environment, 22-May-2009, 5 days
• Microsoft Authorized Education Reseller, 02-Apr-2012 (V58597)
• Project Delivery Framework (PDF), 05-Aug-2013, 6.5 PDUs, at Shell Open University (00011797)
• Configuring, managing, and maintaining Windows Server 2008, 18-Feb-2011, 5 days (MS 6419)
• High-level service working in Call-Center. Part 1.Professional skills on phone service. August 2010. Part 2. Working with hard customers, problem solving
• ITSM: Service Support, 21-Jun-2010, 6 days
• ITSM: Service Delivery, 28-Jun-2010, 4 days
• TOPdesk Administrator Training, 15-Feb-2010, 1 day
• Project Management: Managing Projects, 14-Oct-2013, 3 days, 35 PDUs, at The George Washington University School of Business
• PM Toolkit PS - MS Project Pro, 10 PDUs, 22-Nov-2013, at Shell Open University
• PM Toolkit PS - MS PWA, 10 PDUs, 28-Nov-2013, at Shell Open University
• PM Toolkit PS - SharePoint (Web-designer), 10 PDUs, 29-Nov-2013, at Shell Open University
• Problem Solving and decision making. 16- |
Навыки и умения | • Direct sales & marketing
• Entrepreneurial Spirit
• Project Management
• Strategy & Execution
• Business Acumen
• Resource Management
• Innovative IT Initiatives
• Troubleshooting/Resolution
• Key Account Management
• Client Relations
• Contract Management
• Business Process |
